My work
Using AI to analyse and simplify survey data
An AI-powered tool that analyzes eNPS survey comments, summarizing topics and sentiment to save HR time and guide decisions.
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Improving a post-purchase experience
This case study addresses user frustrations with unclear post-purchase updates. By adding key supportive information, the solution reduced support inquiries and improved user satisfaction.
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Request mobile top-up using Snapchat
A mini app inside Snapchat that allows Snapchat users to send and request mobile top-up to anyone, anywhere in the world.
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Engagement, strategy and design system
Here I talk about the impact I made on the Surveys Module and the Design System team at Feedz, showcasing how these initiatives contributed to user satisfaction, team efficiency, and measurable business growth.
Read the case study. (Password needed)